Medical Secretary Assistant

4 weeks ago

Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

Job Overview

The Medical Secretary Assistant will provide administrative support to specialty administration teams, ensuring the delivery of quality patient care. This role involves general clerical and administrative duties that support the administrative elements of the patient pathway.

The successful candidate will have skills in all areas of administrative functions, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main Duties

  • Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and specialty SOP.
  • Schedule new and follow-up appointments with patients, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done.
  • Assist in ensuring any diagnostic and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, and are available before clinic day.
  • Co-ordinate appointments and procedures at other hospitals and organisations, where required.
  • Ensure clinic outcomes are recorded accurately on Lorenzo, including those for offsite clinics.
  • Reschedule outpatient clinics as requested, in line with waiting time targets.
  • Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.
  • Recognise when patients are on cancer pathways and, liaise with Cancer Trackers to ensure patients are handed over appropriately.

Working for Our Organisation

Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Occupational Experience

Essential Criteria

  • Previous experience of working in a customer services environment.

Desirable Criteria

  • Experience of working within a team.
  • Experience of working with the general public.
  • Time Management Skills or experience of working with a busy/demanding environment.
  • Experience of healthcare administrative systems and processes.

Qualifications

Essential Criteria

  • Maths and English A-C grade.

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