Medical Secretary

4 weeks ago

Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

Job Overview

A vacancy exists for a full-time medical secretary in the Respiratory department at a NHS Foundation Trust. The post holder will be the primary point of contact for all administrative issues related to patients' care pathways.

The successful candidate will work as part of a team, providing expertise in the proactive management of patient pathways from referral to treatment, ensuring a smooth process. They will be responsible for ensuring high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.

Main Duties

The post holder will be responsible for:

  • Processing and logging all referrals, including paper and electronic referrals, in line with Trust Access Policy and specialty SOP.
  • Scheduling new and follow-up appointments with patients, ensuring the most appropriate clinician is assigned, and supervising other staff to ensure efficient use of capacity.
  • Ensuring diagnostic and investigative procedures are requested and available before clinic days.
  • Coordinating appointments and procedures at other hospitals and organizations, as required.
  • Recording clinic outcomes accurately on the Patient Administration System (PAS), including those for off-site clinics.
  • Leading on the completion of clinic cancellation forms and processing according to SOP.
  • Rescheduling outpatient clinics as requested, in line with waiting time targets.
  • Using the Trust's medical transcription system and processing urgent letters in accordance with SOP.
  • Liaising with patient records staff, ward clerks, and other organizations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations.
  • Recognizing patients on cancer pathways and liaising with Cancer Trackers to ensure appropriate handovers.

Working for Our Organization

The NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, serving over 1.65 million people. We have significant ambitions and are committed to delivering world-class hospital and community services. Our Group has two Trusts: Northern Lincolnshire and Goole NHS Foundation Trust and Hull University Teaching Hospitals NHS Trust. We employ nearly 20,000 staff across five main hospital sites.

We believe in developing a diverse, inclusive, innovative, skilled, and caring workforce to deliver excellent care to our patients and a great future for our employees, our Group, and our community.

Person Specification

Education and Qualifications

Essential Criteria

  • RSA III or equivalent qualification.
  • GCSE or equivalent in English and Maths, grades A-C or equivalent experience.
  • NVQ level II in business administration/customer care or acquired equivalent experience.

Desirable Criteria

  • Audio tape typing experience.
  • Experience on System One.

Occupational Experience

Essential Criteria

  • Experience of using full-range IT systems and patient data systems.
  • Experience of using Microsoft Office.
  • Experience of scheduling appointments.
  • Experience of working in a multi-disciplinary team.
  • Customer care experience.

Desirable Criteria

  • Experience of working in the NHS.
  • Experience of using digital dictation systems.
  • Conflict resolution skills.
  • Experience of working in a healthcare setting.
  • Experience of handling patient complaints.

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