Medical Secretary Role for Patient Pathway Management

2 days ago

Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time
About the Role

We are seeking an experienced Medical Secretary to join our team, responsible for managing the patient pathway from referral to treatment.

The successful candidate will be the primary point of contact for administrative issues related to patients' care and will work closely with a multidisciplinary team to ensure smooth delivery of services.

This is a fixed-term opportunity, and we welcome applicants who can commit to this period.

Job Overview

This role is ideal for someone who enjoys working in a fast-paced environment and has excellent communication skills.

The Medical Secretary will be responsible for scheduling appointments, processing referrals, and coordinating procedures at other hospitals and organizations.

We offer flexible working arrangements, including variable hours up to full-time, and a supportive work environment that prioritizes staff well-being and development.

This is an excellent opportunity for someone looking to progress their career in healthcare administration.

Key Responsibilities
  • Process and log all referrals, ensuring compliance with Trust Access Policy and specialty SOP.
  • Schedule new and follow-up appointments, offering choice wherever possible, and supervising other staff to ensure efficient use of capacity.
  • Coordinate appointments and procedures at other hospitals and organizations, as required.
  • Record clinic outcomes accurately on PAS, including those for off-site clinics.
  • Lead on the completion of clinic cancellation forms and process according to SOP.
  • Reschedule outpatient clinics as requested, adhering to waiting time targets.
  • Use the Trust's medical transcription system, ensuring urgent letters are processed in accordance with SOP.
Requirements

To be successful in this role, you will require:

  • RSA III or equivalent administration experience.
  • GCSE or equivalent in English and Maths, grades A-C or equivalent.
  • NVQ level II in business administration/customer care or equivalent experience.

Prior experience in using full-range IT and patient data systems, Microsoft Office, and scheduling appointments is essential.

A customer-care background and experience working in a multi-disciplinary team are also desirable.

What We Offer

We offer a competitive salary, estimated to be around £25,000-£35,000 per annum, depending on experience.

As a valued member of our team, you will benefit from flexible working arrangements, a supportive work environment, and opportunities for professional development and growth.

We are committed to creating a diverse and inclusive workplace and welcome applications from candidates who share our values.

About Us

We are part of one of the largest acute and community Group arrangements in the NHS, serving over 1.65 million people across Northern Lincolnshire and Goole.

We employ nearly 20,000 staff across five main hospital sites and have significant ambitions to deliver world-class hospital and community services.

We value diversity, inclusivity, and innovation, recognizing that these principles are key to delivering excellent care to our patients and a great future for our employees and community.

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