Complaints Management and Service Excellence Lead

As a Service Excellence Specialist at beBee Professionals, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring their satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries via phone, email, and...

We are looking for a highly organised Complaints Resolution Specialist to join our team at Quilter. As a key member of our Complaints Team, you will be responsible for investigating and resolving customer complaints in a fair and impartial manner.The successful candidate will have excellent communication skills, both written and verbal, and be able to...

Job Description: As a Complaint Administrator at Quilter, you will play a crucial role in ensuring that customer complaints are handled efficiently and effectively. This is an exciting opportunity to join a leading provider of financial advice, investments, and wealth management, committed to being the UK's best wealth manager for clients and their advisers....

Job DescriptionWe are seeking a highly skilled and experienced Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and contributing to the...

Role OverviewAs a PBR Investigator at Quilter, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges. You will take case ownership, conduct comprehensive investigations, and compile written reports. Your role will involve liaising with internal and external stakeholders, including customers,...

We are seeking a skilled Guest Relations Complaints Resolution Expert to join our team at Holland America Line Inc in Southampton.As a key member of our customer service team, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests from across all areas of the guest journey. This...

About the Role: A new opportunity has arisen for a skilled Professional Complaints Resolution Specialist to join Quilter's experienced and knowledgeable complaints team. As a key member of our team, you will be responsible for investigating and resolving errors and omissions related to advice, fees, and charges.You will take ownership of case reviews,...

Drive Operational Efficiency at Amazon UK Services Ltd.We are seeking an experienced Operations Excellence Lead to join our team at Amazon UK Services Ltd. in this key role, you will be responsible for driving operational excellence across our sites, ensuring seamless execution of business objectives, and fostering a culture of continuous improvement.About...

About the Role:This is an exceptional opportunity for a talented and experienced Registered Manager to lead our Specialist Care team in Hampshire. As the driving force of quality care delivery, you will be responsible for ensuring the highest standards of care and support are provided to our customers.Responsibilities:• Provide supported living services...

A leading service provider for rotating equipment seeks a Quality & Continuous Improvement Lead to collaborate with the Service Centre management team in enhancing quality and operational efficiency.Job OverviewThis role involves identifying issues, implementing corrective actions, and driving a culture of quality. The successful candidate will be...

We are working with Randstad CPE to recruit a new Building Services Manager for their business.The company is a national brand with an excellent reputation in their chosen marketplace and has excellent long-term relationships with clients, subcontractors, and the wider supply chain. They have a forward-thinking approach to staff engagement and offer...

At Sulzer, we strive for excellence in everything we do. As the Operational Excellence Manager, you will play a vital role in driving quality and continuous improvement initiatives at our Southampton Service Centre.The ideal candidate will have a formal qualification in mechanical engineering or a related field, and/or relevant experience within a related...

About M&SMarks & Spencer (M&S) is a leading UK-based retailer committed to delivering exceptional customer experiences and driving business growth through innovation and digital transformation. With a rich history dating back to 1884, M&S has evolved into a global brand with a presence in over 50 countries.Our company culture values inclusivity, diversity,...

Are you a seasoned leader in the care sector looking for a new challenge? We have an exciting opportunity for a Senior Care Service Manager to join our team at TRCGroup.About the RoleWe are seeking an experienced and motivated individual to lead our Specialist Care service in Southampton. As a Senior Care Service Manager, you will be responsible for...

As a Support Coordinator for Operational Excellence at Marks and Spencer, you will play a vital role in ensuring seamless store operations. With an estimated annual salary of £26,000 - £30,000, this position offers a competitive compensation package that reflects the importance of your responsibilities.About the RoleThis exciting opportunity is part of our...

We are looking for a highly skilled and experienced technical service manager to join our team as a Technical Escalator Manager.Job DescriptionThis is a challenging and rewarding role that requires a strong leader with excellent technical and interpersonal skills.As a key member of our team, you will be responsible for developing and implementing strategic...

Are you passionate about delivering exceptional customer service? Do you have a positive attitude, strong communication skills, and a commitment to excellence? If so, we're seeking a talented Customer Service Assistant / Kitchen Team Member to join our team at Tenpin.In this exciting role, you will have the opportunity to work in a dynamic and fast-paced...

About the RoleWe are seeking a skilled Guest Relations Complaints Specialist to join our team in Southampton. This role is perfect for individuals who enjoy working in customer-facing environments and have experience in complaint resolution.The ideal candidate will be responsible for managing customer contact throughout the complaint process, providing...

Experienced leaders in the social care sector are sought by TRCGroup to take on a challenging and rewarding role as Lead Specialist Care Manager for their team in Hampshire.About the RoleThis is an exceptional opportunity to lead a high-performing team and drive quality care delivery, ensuring the best possible outcomes for customers. As Lead Specialist Care...

At Quilter, we are seeking a skilled Financial Services Investigator to join our Complaints Team. The successful candidate will be responsible for investigating and resolving errors and omissions related to advice, fees, and charges.The ideal candidate will possess excellent organisational skills, confident communication skills, and the ability to work under...