Customer Service Excellence Lead
2 days ago
We are looking for a highly motivated individual to join our team as a Customer Service Excellence Lead. In this role, you will be responsible for leading our food and beverage team in delivering exceptional customer service to our members. You will work closely with our club room manager to ensure a safe and premium experience across the whole club.
About the Job:
This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and has a strong desire to learn and develop their skills. You will have the chance to work in a fast-paced environment, manage events, and train and empower your team to deliver exceptional service. As a Customer Service Excellence Lead, you will be rewarded with a range of benefits, including free Club Membership, discounts on products, and opportunities for career progression.
Responsibilities:
- Manage events, such as summer BBQs, quiz nights, and evening activities
- Train and empower your team to deliver exceptional service
- Work with the club room manager to ensure a safe and premium experience across the whole club
Requirements:
- Excellent leadership skills
- Passion for food and beverage operations
- Commitment to delivering outstanding customer service
Salary: £28,000 - £35,000 per annum
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