Customer Service Excellence Lead

2 days ago


Southampton, Southampton, United Kingdom David Lloyd Clubs Full time
Job Description: Customer Service Excellence Lead

We are looking for a highly motivated individual to join our team as a Customer Service Excellence Lead. In this role, you will be responsible for leading our food and beverage team in delivering exceptional customer service to our members. You will work closely with our club room manager to ensure a safe and premium experience across the whole club.

About the Job:
This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and has a strong desire to learn and develop their skills. You will have the chance to work in a fast-paced environment, manage events, and train and empower your team to deliver exceptional service. As a Customer Service Excellence Lead, you will be rewarded with a range of benefits, including free Club Membership, discounts on products, and opportunities for career progression.

Responsibilities:
- Manage events, such as summer BBQs, quiz nights, and evening activities
- Train and empower your team to deliver exceptional service
- Work with the club room manager to ensure a safe and premium experience across the whole club

Requirements:
- Excellent leadership skills
- Passion for food and beverage operations
- Commitment to delivering outstanding customer service

Salary: £28,000 - £35,000 per annum



  • Southampton, Southampton, United Kingdom M&S Full time

    About M&SMarks & Spencer (M&S) is a leading UK-based retailer committed to delivering exceptional customer experiences and driving business growth through innovation and digital transformation. With a rich history dating back to 1884, M&S has evolved into a global brand with a presence in over 50 countries.Our company culture values inclusivity, diversity,...


  • Southampton, Southampton, United Kingdom CCF Full time

    We are seeking a highly motivated Customer Service Excellence Specialist to join our team at CCF, a nationwide distributor of insulation and interior building products to the UK construction industry.About UsAs part of the Travis Perkins Group, we pride ourselves on providing exceptional customer service. Our goal is to be number one in the industry for...


  • Southampton, Southampton, United Kingdom Holland America Line Inc Full time

    We are looking for a skilled Complaints Management and Service Excellence Lead to join our team at Holland America Line Inc in Southampton.As a key member of our customer service team, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests from across all areas of the guest...


  • Southampton, Southampton, United Kingdom Zachary Daniels Recruitment Full time

    Join us at Zachary Daniels Recruitment as a Service Excellence Manager, driving success at our premium restaurant in Southampton. This exciting opportunity comes with a salary of up to £36,000 plus a generous bonus scheme and benefits package.We seek someone who is passionate about delivering exceptional customer experiences and creating a positive work...


  • Southampton, Southampton, United Kingdom Amazon UK Services Ltd. Full time

    Drive Operational Efficiency at Amazon UK Services Ltd.We are seeking an experienced Operations Excellence Lead to join our team at Amazon UK Services Ltd. in this key role, you will be responsible for driving operational excellence across our sites, ensuring seamless execution of business objectives, and fostering a culture of continuous improvement.About...


  • Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Service Excellence Specialist at beBee Professionals, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring their satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries via phone, email, and...


  • Southampton, Southampton, United Kingdom Tenpin Full time

    Are you passionate about delivering exceptional customer service? Do you have a positive attitude, strong communication skills, and a commitment to excellence? If so, we're seeking a talented Customer Service Assistant / Kitchen Team Member to join our team at Tenpin.In this exciting role, you will have the opportunity to work in a dynamic and fast-paced...


  • Southampton, Southampton, United Kingdom Marie Curie Full time

    In this role, you will have the opportunity to work in a fast-paced and dynamic environment where no two days are ever the same. As an Assistant Retail Manager, you will be responsible for managing a team of retail staff, developing sales strategies, and ensuring that the store is running efficiently and effectively.About the TeamYou will be part of a...


  • Southampton, Southampton, United Kingdom Entain Group Full time

    Job DescriptionWe are seeking a skilled Cashier to join our team. The ideal candidate will have excellent communication skills and the ability to work well under pressure.Key ResponsibilitiesManage cash handling and stock control procedures.Provide exceptional customer service, ensuring high levels of customer satisfaction.Maintain a clean and safe working...


  • Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleThis position plays a pivotal role in maintaining the overall plan of initiatives aimed at enhancing service delivery to customers and advisors. The successful candidate will identify inter-dependencies between initiatives, escalate risks and issues to senior management, and participate in or lead service improvement initiatives.The ideal...


  • Southampton, Southampton, United Kingdom Accor Hotels Full time

    Rixos Residences Dubai Jewel of the Creek, a renowned luxury hotel in Dubai, United Arab Emirates, seeks a seasoned Guest Relations Manager to provide exceptional guest service and maintain operational efficiency.Job OverviewThis is an excellent opportunity for a professional with 4-6 years of experience in hotel management to join our team and contribute to...


  • Southampton, Southampton, United Kingdom NEXT Full time

    About UsNEXT is a leading retailer that values exceptional customer service and employee development.We offer a range of benefits, including a competitive salary of £8.25 per hour, ongoing training, and flexible working hours.As a Sales Team Member, you will play a vital role in delivering outstanding service and ensuring seamless stock...


  • Southampton, Southampton, United Kingdom Halfords Full time

    We're the UK's leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance and repair business.As a Customer Service Advisor at Halfords, you'll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have. We offer great career...


  • Southampton, Southampton, United Kingdom Areti Group | B Corp™ Full time £45,000 - £55,000

    As a key player in the defence sector, Areti Group | B Corp™ is committed to delivering excellence in every project they undertake. They are now looking for a Project Excellence Lead to join their expanding team in Southampton.About the Role:Play a pivotal role in ensuring the highest standards of quality across our critical defence software...


  • Southampton, Southampton, United Kingdom Sulzer Full time

    At Sulzer, we strive for excellence in everything we do. As the Operational Excellence Manager, you will play a vital role in driving quality and continuous improvement initiatives at our Southampton Service Centre.The ideal candidate will have a formal qualification in mechanical engineering or a related field, and/or relevant experience within a related...


  • Southampton, Southampton, United Kingdom OneRetail Full time

    This Customer Service Manager - Cafe role is an exciting opportunity to join our OneRetail team and lead the operations of our cafe. As a key leader, you will be responsible for maintaining high standards of quality work and ensuring excellent customer service.Job Description:Lead a team of employees, promoting a positive and supportive environment.Ensure...


  • Southampton, Southampton, United Kingdom JD Group Full time

    Job Title: Customer Service AssociateAbout JD Group: As a leading retailer, we are committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about providing outstanding service and exceeding customer expectations.About the Role: We are seeking a Part Time Sales Assistant to join our dynamic sales team at JD...


  • Southampton, Southampton, United Kingdom Rexel USA Incorporated Full time

    Role SummaryWe are seeking a highly motivated Branch Customer Service Expert to join our Southampton branch. As part of our team, you will be responsible for providing excellent customer service, maintaining shop displays, and ensuring a consistent eye for detail.About UsRexel USA Incorporated is a leading distributor of electrical products with 250+...


  • Southampton, Southampton, United Kingdom First Rail Full time

    Experience the thrill of delivering exceptional customer service as a Customer Service Representative at First Rail. In this exciting role, you will be the first point of contact for customers at our stations, providing assistance with ticket purchases and route recommendations. Your main responsibilities will include approaching customers in the station...


  • Southampton, Southampton, United Kingdom Stannah Full time

    We are looking for a highly skilled and experienced technical service manager to join our team as a Technical Escalator Manager.Job DescriptionThis is a challenging and rewarding role that requires a strong leader with excellent technical and interpersonal skills.As a key member of our team, you will be responsible for developing and implementing strategic...