Customer Experience and Service Delivery Lead

2 days ago


Southampton, Southampton, United Kingdom Accor Hotels Full time

Rixos Residences Dubai Jewel of the Creek, a renowned luxury hotel in Dubai, United Arab Emirates, seeks a seasoned Guest Relations Manager to provide exceptional guest service and maintain operational efficiency.

Job Overview

This is an excellent opportunity for a professional with 4-6 years of experience in hotel management to join our team and contribute to delivering world-class hospitality experiences. As a Guest Relations Manager, you will be responsible for:

  • Providing personalized attention to guests and addressing their requests promptly and efficiently.
  • Resolving complaints and concerns in a professional and courteous manner.
  • Developing and implementing strategies to enhance guest satisfaction and loyalty.

We are looking for a candidate who possesses strong communication and leadership skills, as well as the ability to motivate a team to achieve high performance standards. If you have a passion for delivering exceptional customer service and leading by example, we encourage you to apply.

Responsibilities

The successful candidate will be responsible for:

  • Managing guest interactions and resolving issues promptly and professionally.
  • Coordinating with various departments to ensure seamless execution of guest requests.
  • Conducting regular training sessions to ensure staff is equipped to provide exceptional service.
  • Maintaining accurate records of guest interactions and feedback.

In addition to your technical skills and experience, you should possess strong interpersonal and communication skills, with the ability to build rapport with guests and colleagues alike.

Requirements

To be considered for this role, you should have:

  • A minimum of 4-6 years' experience in a similar position within the hospitality industry.
  • Fluent English language skills and proficiency in Russian is an advantage.
  • Strong knowledge of hotel management software and systems.
  • Demonstrated ability to lead and motivate a team to achieve high performance standards.

We offer a competitive salary of $55,000 per annum, commensurate with experience, as well as opportunities for career growth and professional development within our global organization.



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