Luxury Watch Service Advisor

20 hours ago


Southampton, Southampton, United Kingdom SWATCH GROUP Full time
This is an exciting opportunity to join a luxury brand as a Customer Service Representative. In this role, you will be responsible for managing customer interactions across multiple channels, providing high-quality information, advice, and guidance, and resolving complaints in a timely and professional manner. The ideal candidate will have excellent communication skills, strong IT skills, and previous experience in customer service and complaint handling. The estimated salary for this position is around $45,000 - $55,000 per annum, depending on experience and qualifications.

As a Customer Service Representative, you will work closely with the Longines Customer Care team to deliver exceptional customer experiences. You will be responsible for handling and following up on customer complaints and enquiries, using your expertise to resolve issues efficiently and effectively. Your excellent communication skills will enable you to build strong relationships with customers, providing helpful and empathetic support.

In addition to your technical skills and knowledge, you will also require strong interpersonal skills, with the ability to work effectively in a team environment. You will be committed to delivering high-quality service, adhering to Longines' service standards while upholding the brand's reputation and integrity. The successful candidate will have opportunities for professional development and career advancement within the Swatch Group.

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