Customer Service Expert

2 days ago


Southampton, Southampton, United Kingdom The SWATCH Group Full time
About the Role

We are seeking a dedicated and professional Customer Care Advisor to join our team in Southampton, supporting customers across the Swatch Group umbrella.

In this role, you will be at the heart of creating outstanding customer journeys, managing enquiries and complaints, and upholding the values of the Longines brand.

You will provide high-quality information, advice, and guidance to customers across multiple channels, resolving queries at the first point of contact, and proactively contacting customers to address potential issues before they escalate.

Key Responsibilities:

  • Provide expert support to customers through various communication channels, ensuring timely and effective resolution of queries.
  • Identify and address potential issues before they escalate, providing a seamless and positive experience for customers.
  • Handle and follow up on customer complaints and enquiries in a prompt, professional, and responsive manner, focusing on first-contact resolution.
  • Resolve complaints in a customer-focused manner, adhering to service standards and upholding the brand's reputation and integrity.
  • Collaborate with colleagues to foster open communication and ensure a smooth flow of information between the team and customers.
  • Develop and maintain product knowledge and stay informed about services, procedures, and policies.

The ideal candidate will possess excellent communication skills, a proactive approach, and a commitment to delivering exceptional customer experiences.

Estimated Salary: £28,000 per annum (dependent on experience)



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