Customer Success Expert

2 days ago


Southampton, Southampton, United Kingdom Benefex Limited Full time
Job Summary
We are seeking a highly skilled Customer Success Expert to join our team at Benefex Limited. As a key member of our implementation team, you will play a critical role in ensuring the successful onboarding of our customers.

In this exciting role, you will be responsible for managing a portfolio of customers, predominantly formed of key account renewals or lower complexity schemes. You will design technical solutions that meet customer requirements, while ensuring feasibility within our technology platform. Your excellent communication skills will enable you to guide customers through the testing phase, addressing any feedback and facilitating a seamless testing process.

To succeed in this position, you must have experience working in a customer-facing role, with basic project management skills. Additionally, you should have a quality-driven approach and be a meticulous planner. Salary: £45,000-55,000 + £5,500 allowances.

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