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Head of Technical Operations

2 months ago

London, Greater London, United Kingdom Montcalm Collection Full time

Job Summary

The Head of Technical Services plays a crucial role in overseeing the technical and maintenance operations of our group of hotels in London. This leadership position is responsible for ensuring the efficient and safe functioning of all facilities, systems, and equipment within the hotels.

Key Responsibilities

  • Strategic Planning and Leadership:
    • Develop and execute a comprehensive strategic plan for the Technical Services department (including projects and maintenance), aligning with the hotel's objectives.
    • Provide visionary leadership to the technical services team, setting clear goals and expectations.
  • Team Management:
    • Recruit, train, supervise, and evaluate technical and maintenance staff, including technicians, engineers, and contractors.
    • Foster a positive and collaborative work environment, promoting professional growth and development among team members.
  • Project Oversight:
    • Manage all construction, renovation, and maintenance projects within the hotels, ensuring they are completed on time, within budget, and to high-quality standards. Collaborate with external vendors, contractors, and consultants as necessary.
  • Preventive Maintenance:
    • Develop and implement a preventive maintenance program to prolong the lifespan of equipment, reduce downtime, and minimize disruptions to guest services.
    • Ensure routine inspections and maintenance tasks are performed efficiently.
  • Budget Management:
    • Prepare and manage the annual budget for the Technical Services department (including projects and maintenance), monitoring expenses and optimizing resource allocation.
    • Identify cost-saving opportunities without compromising quality and safety.
  • Vendor and Supplier Relations:
    • Establish and maintain strong relationships with external service providers, suppliers, and contractors to ensure timely and cost-effective delivery of services and materials.
  • Compliance and Safety:
    • Ensure full compliance with all relevant health and safety regulations, building codes, and environmental standards.
    • Implement safety protocols and emergency response procedures to protect guests and staff.
  • Guest Satisfaction:
    • Monitor and promptly address guest feedback related to maintenance and technical services, striving to exceed guest expectations.
    • Conduct regular inspections of guest rooms and public areas to identify and address maintenance issues proactively.
  • Energy Efficiency and Sustainability:
    • Implement energy-efficient initiatives and sustainable practices to reduce operating costs and minimize the environmental footprint of the hotels.
    • Explore opportunities for renewable energy sources and green technologies.
  • Training and Development:
    • Provide ongoing training and development opportunities for departmental staff to enhance their technical skills and knowledge.
    • Stay up to date with industry trends and best practices.

Benefits

  • Competitive salary
  • Opportunity to work in a luxury hospitality environment
  • Collaborative and supportive team environment
  • Benefits platform with various discounts
  • Wellbeing support, workshops, and advice
  • 28 holidays including eight bank holidays, with more holidays after two-year service
  • Cash-back health benefits, including optical, dental, chiropractor, and physio services
  • Discounted gym membership
  • Access to wellbeing platform and sessions, including EAP
  • Excellent incentive schemes
  • Awards and Recognition Programme
  • Annual parties
  • Regular and ongoing training and development, including leadership workshops
  • Pension scheme

Essential Qualifications

  • Bachelor's degree in Engineering, Facilities Management, or a related field (Master's degree preferred)
  • A minimum of 5 years of progressive experience in technical services and maintenance, preferably in the hospitality industry
  • Strong leadership and team management skills
  • Excellent project management and budgeting abilities
  • In-depth knowledge of relevant regulations, industry standards, and best practices
  • Exceptional communication, interpersonal, and problem-solving skills
  • Commitment to safety, sustainability, and guest satisfaction

Eligibility

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.