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Head of Technical Operations

2 months ago

London, Greater London, United Kingdom SEI1GLOBAL Full time
Job Description

**Job Title:** Head of Technical Operations

**Job Summary:** We are seeking an experienced Head of Technical Operations to lead our SIPP operation within the defined SEI risk and control framework. The successful candidate will provide support and build subject matter expertise on SEIs retirement solutions, ensuring adherence to regulatory environments and management information and oversight tools.

Key Responsibilities:

  • Manage the SEI SIPP operation within the defined SEI risk and control framework to support the product and the in-house and outsourced SIPP administration function.
  • Provide support and build subject matter expertise on SEIs retirement solutions, including adherence to regulatory environments and management information and oversight tools.
  • Ensure there is a forum for agile development by keeping development requirements updated and providing support to solutions managers.
  • Gain a good understanding of SEI's approach to Agile (Mid-PSI, PSI Planning, Demos, Inspect and Adapt, Sprints, EST, UAT, etc).
  • Build relationships across the location, including the Asset Management and Institutional teams (Master Trusts, DC/DB pension schemes).
  • Support the completion of RFPs, sales demonstrations, and positioning of solutions within different business operating models.
  • Work with wider solutions and platform teams to build a network and ensure a clear view exists of the front-to-back service offering and the interactions between these services.
  • Assist with testing and training of both internal and external resources in the front office solution offering.

Requirements:

  • Leadership skills and management experience.
  • Significant pensions industry experience, especially SIPP, with an understanding of both the technical pension requirements as well as market knowledge.
  • Experience in outsourcing of Pension products and SIPP administration (participation in product user groups and initiatives).
  • Strong relationship and stakeholder management skills.
  • Strong commercial and budgetary understanding.
  • Project and change management experience, managing multiple stakeholders.
  • Business writing skills.
  • Ability to make strategic decisions using data and sound judgment.
  • Customer service and client management experience.

About SEI:

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. We offer a wide range of benefits, including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge, and be there for the people you care about.