Technical Support Specialist
4 days ago
We are seeking a skilled Product Support Technician to join our global support team. Based in Leeds, you will be responsible for providing technical assistance to clients through phone, email or live chat.
As a Product Support Technician, you will work collaboratively with other members of the global support team and engineering department to deliver remote product training, resolve client technical problems, and create support content for the online help center.
You will also be required to validate new software features, update support processes, and utilize Remote Software to access customer and internal hardware.
The ideal candidate will have 1-2 years of technical support experience, an associate degree in Computer Science, IT, sports science or equivalent experience in a related field, and fluent written and verbal communication skills in English.
Estimated Salary: £35,000 - £45,000 per annum
Required Skills and Qualifications:
- Technical support experience
- Associate degree in Computer Science, IT, sports science or equivalent experience
- Fluent English communication skills
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