Claims Team Leader

4 weeks ago


Tonbridge, Kent, United Kingdom Trinity Claims Full time
Job Title: Claims Team Leader

We are seeking an experienced Claims Team Leader to join our team at Trinity Claims. As a Claims Team Leader, you will be responsible for leading a team of claims handlers to provide world-class claims handling and management services to our clients.

Key Responsibilities:
  • Plan and manage team resources to ensure adequate availability for handling incoming calls and team claims portfolio.
  • Monitor team performance to ensure that weekly SLA targets and other operational goals and KPI's are met or exceeded.
  • Seek to ensure that the team meets all of its targets and accurately records relevant information in a manner which promotes our insurer clients' brand values.
  • Carry out monthly quality audits for the purpose of individual assessment and publication of team attainment.
  • Carry out regular 1-2-1 meetings to discuss performance and behaviour and to carry out formal annual and half-yearly appraisals.
  • Providing a high level of leadership within the claims handling team and delivering a first-class claims handling and management service.
  • Liaise with HR regarding any disciplinary, performance or other HR issues with members of their team & maintain staff records in line with company guidelines.
  • Represent the team at management meetings, and brief the team appropriately.
  • Provide input to the development of the business, including system, process and supplier management.
Requirements:
  • Previous experience of working as a team leader in an insurance contact centre environment; or
  • At least 2 years experience in a household insurance claims handling role, with leadership potential; or
  • At least 2 years experience as a team leader in a customer service contact centre environment, with strong man-management skills.
What We Offer:
  • Free breakfast (when working at the Tonbridge site).
  • Performance-based bonus.
  • Cost of Living salary review every October.
  • Employee of the month & employee of the year awards.
  • Refer a Friend bonus of £750 per placement.
  • We have 25 days of holiday a year, plus Bank Holidays.
  • Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay).
  • 1 fully paid charity day a year.
  • Employee Assistance Program (EAP) – for you and your immediate family.
  • Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
  • Enhanced pension contribution options.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

We kindly request that no agencies contact us regarding this position.



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