Claims Auditor

4 weeks ago


Tonbridge, Kent, United Kingdom Barker Munro Recruitment Ltd Full time

Job Title: Claims Auditor - Motor Insurance Specialist

Company Overview: Barker Munro Recruitment Ltd is seeking a Claims Auditor to join their team. As a Claims Auditor, you will contribute to the development and execution of the company's Claims Journey Audit programme and processes.

  1. Audit claims thoroughly and provide feedback to the agent, Head of Claims, Business Improvement Team, and Senior Management Team.
  2. Review claims, associated call recordings, and portal messages to assess and score claims handling and customer journey.
  3. Propose design improvements and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT, and MI Management Team.
  4. Develop reporting formats for sharing with external parties and create MI reports on Audit findings to highlight training needs.

Requirements: We are seeking candidates with extensive claims experience (preferably in Motor) and experience with the MOJ portal.

Working Conditions: Hybrid working is considered, but you will be required to work in the office each week.


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