Systems Trainer

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experiences at difficult times better. We have a strong focus on using technology to improve the customer's journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.
- Mentoring and developing Trinity Claims employees by participating in the development, delivery and evaluation of relevant systems training
- Devising and creating as well as managing the Role Specific Tech training for each department
- Assist with the Company’s Induction process and deliver systems induction training to new members of staff in a physical classroom environment once a month.
- In conjunction with Auditors and the Business Transformation Team, perform a skill gap analysis and identify material to be added to each of the role specific technical training modules.
- Prepare an e-learning modules
- Work on a daily basis with the Business Transformation team, to help understand software and process developments, changes and innovations with the Company’s use of software products and associated procedures ahead of when they are due to be rolled out to the teams.
- Ensure process/systems changes are communicated to all appropriate users and that technical guides and training materials are appropriately updated on the Company’s training portal.
- Regular maintenance of staff training records to track training attendance.
- Ensure a relevant level of specialist understanding with continuous development and learning
- Undertake any individual or team task in line with the company values

**Experience/Knowledge**:

- Understanding of effective teaching methodologies and tools
- Excellent spoken and written communication skills
- Excellent presentation skills
- Innate ability to vary approach and style as required to achieve best results
- Ability to work well under pressure and meet deadlines
- Ability to prioritise workload to maximise effort according to business needs

**What will you get in return?**
- Competitive salary
- Free breakfast (when working at the Tonbridge site)
- We pay £25 premium for great customer service, i.e. every 5* reviews received in their name on Google or Trust pilot.
- We pay discretionary performance-based bonuses every May, which could be up to 10% of your annual salary.
- We have 25 days of holiday a year, plus Bank Holidays.
- We heavily invest in talent management Currently have 10 employees studying CII, 3 currently studying an HNC qualification course and more, as we are delegating at least 10 employees a year to get a fully funded professional qualification.
- We have an enhanced employer pension contribution scheme of up to 5%.
- We do have an Employee Assistance Program as well as wellness programs.
- The Social Committee takes care of our social lives and gets people involved in social activities during and after work.
- Free use of company gym.

**Job Types**: Full-time, Permanent

**Salary**: From £30,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- training: 1 year (preferred)

Ability to Commute:

- Tonbridge (required)

Work Location: In person