Operations Manager
2 days ago
We are recruiting on behalf of a leading real estate services firm based in Edinburgh for the position of Centre Facilities Manager. As an Operations Manager, you will lead and manage a dedicated team, acting as an advisor to identify business opportunities, drive performance, and maintain high standards of facilities management. This role requires a balance of commercial awareness and a focus on delivering exceptional client satisfaction.
Key Responsibilities:
• Identify and act on business opportunities, support tenders/pitches, and build strong client relationships.
• Oversee the CAFM system, ensure legal compliance across properties, and manage day-to-day site issues.
• Handle client complaints, ensure effective incident management plans, and monitor contractor performance.
• Ensure compliance with Health & Safety regulations and manage the performance and development of direct reports.
• Assist with managing service charge budgets, ensure accurate invoicing, and oversee debt recovery.
• Maintain sustainability data and support continuous improvement initiatives.
Core Knowledge & Experience:
A minimum of 3 years' experience in a Facilities Management role.
Proven ability to build strong client relationships and drive business development.
Familiarity with Health & Safety regulations and experience with IT systems relevant to facilities management.
Skills & Qualities:
Solution-focused and proactive, with excellent communication and leadership abilities.
The estimated salary for this role is £45,000 - £55,000 per annum.
This is an exciting opportunity for an experienced Facilities Manager looking for a new challenge in Edinburgh.
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