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Customer Service Representative
2 months ago
H9 Human Resources is seeking a highly skilled Customer Support Representative to join our team. This role offers a unique opportunity to develop your customer service skills and administrative expertise in a dynamic and established business.
Key Responsibilities:- Customer Interaction: Respond to customer inquiries in a timely and professional manner, addressing their concerns and providing suitable solutions.
- Customer Relationship Management: Utilize our CRM system to manage customer interactions, maintain accurate customer information, and book meetings for our sales team.
- Administrative Duties: Update and maintain spreadsheets for various administrative tasks, process returns, and contact customers to arrange re-delivery.
- Communication Skills: Excellent verbal and written communication skills, with confidence in handling phone calls and engaging with customers.
- Attention to Detail: Strong attention to detail to ensure accuracy in all tasks.
- Self-Motivation: Ability to work independently and take initiative, with excellent time management skills to prioritize workloads effectively.
- Technical Proficiency: Basic knowledge of Microsoft Word and Excel, with knowledge of E-commerce platforms such as Shopify desirable.
We are looking for a motivated and detail-oriented individual with a minimum of A-C grades in English and Math. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.
