Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant at our Blackburn branch.
Key Responsibilities- Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
- Act as the first point of contact for customers in branch and over the phone, providing exceptional customer service and a positive experience.
- Proactively contact customers to identify and discuss their needs, ensuring the right outcome for the customer and the society.
- Educate customers on our range of products and services, as well as the different communication channels they can use to engage with us directly.
- Maintain accurate and up-to-date customer records, identifying and supporting vulnerable customers as needed.
- Annual discretionary bonus scheme, with an average on-target bonus of 8%.
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions, up to 10% per annum dependent on employee selection.
- Access to the Lifeworks employee assistance programme, including wellbeing apps and online employee discounts.
- Two paid volunteering days per year, allowing you to get involved with local charities and make a positive impact in your community.
- Passion for delivering exceptional customer service.
- Excellent communication, engagement, and listening skills.
- Ability to work well with others, with a 'one-team' mindset across multiple channels.
- Flexibility and adaptability, with a willingness to grow and change to meet business needs and priorities.
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