Customer Service Representative

4 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant at our Blackburn branch.

Key Responsibilities
  • Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
  • Act as the first point of contact for customers in branch and over the phone, providing exceptional customer service and a positive experience.
  • Proactively contact customers to identify and discuss their needs, ensuring the right outcome for the customer and the society.
  • Educate customers on our range of products and services, as well as the different communication channels they can use to engage with us directly.
  • Maintain accurate and up-to-date customer records, identifying and supporting vulnerable customers as needed.
What We Offer
  • Annual discretionary bonus scheme, with an average on-target bonus of 8%.
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection.
  • Access to the Lifeworks employee assistance programme, including wellbeing apps and online employee discounts.
  • Two paid volunteering days per year, allowing you to get involved with local charities and make a positive impact in your community.
Requirements
  • Passion for delivering exceptional customer service.
  • Excellent communication, engagement, and listening skills.
  • Ability to work well with others, with a 'one-team' mindset across multiple channels.
  • Flexibility and adaptability, with a willingness to grow and change to meet business needs and priorities.


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