Patient Care Coordinator

3 days ago


Lowestoft, Suffolk, United Kingdom Rosedale Surgery Full time

About Rosedale Surgery

Rosedale Surgery is a forward-thinking healthcare organization dedicated to providing high-quality patient care and service. We are a well-established practice with a commitment to continually improving the quality of healthcare.

Job Summary

We are seeking a skilled Patient Care Coordinator to join our expanding team. As a Patient Care Coordinator, you will be the fundamental base of our practice, providing exceptional customer service and administrative support to our patients and staff.

Main Responsibilities

  • Maintain and monitor the practice appointment system
  • Process personal, telephone, and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
  • Signpost patients to the correct service
  • Initiate contact with and respond to requests from patients, team members, and external agencies
  • Use Footfall, a website-based platform for incoming appointment requests
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient's healthcare records as necessary
  • Direct requests for information, such as SAR, insurance, and solicitors' letters, and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

Person Specification

  • Essential:
    • Excellent track record in a fast-paced customer service environment
    • Ability to handle multiple distractions and tasks
    • First-class communication skills
    • Competent in the use of PCs and IT
    • Ability to adhere to strict confidentiality policies
    • Absolute discretion with regards to patients and colleagues
    • Proven history of learning and adhering to policies and processes
  • Desirable:
    • Experience as a Medical Receptionist

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