Care Services Manager

2 months ago


Lowestoft, Suffolk, United Kingdom Norfolk Care Full time

Norfolk Care is seeking an experienced Care Coordinator to join our team in a unique opportunity for growth and expansion.

About Us:

Norfolk Care is a leading provider of home care services, dedicated to enriching people's lives through maximising their own potential.

Our Mission:

We put our clients at the heart of everything we do, driving ourselves forward with a complete focus on quality and service.

Job Summary:

The role of the Care Coordinator is to ensure the continuity of care while actively promoting our services through face-to-face and telephone communication.

Key Responsibilities:

  • Coordinate, plan, and manage staff rotas to ensure adequate staff cover.
  • Develop effective working relationships with existing and new employees.
  • Develop effective working relationships with existing and new clients.
  • Arrange new client care assessments and ensure a smooth process for them joining Norfolk Care.
  • Update records of Service Users and Care Workers on an ongoing basis.
  • Liaise with other healthcare professionals.
  • Support the Registered Care Manager across all functions of their role.
  • Liaise and work alongside Field Care Supervisors.
  • Rostered On-Call duties.
  • Provide returns and reports at agreed intervals, detailing business activity, including marketing and promotions, to Senior Management.
  • Handle incoming Home Care enquiries in conjunction with the relevant teams via telephone, online enquiries, and face-to-face recommendations or referrals.
  • Investigate and resolve minor complaints and ensure more serious complaints are referred.

Requirements:

The successful candidate will be an experienced Care Coordinator in a domiciliary setting, with excellent telephone manner, good communication, interpersonal, and influencing skills.

They must be customer-focused, able to multitask, and work well under tight deadlines and pressure.

They will need to be flexible for the needs of the business and work effectively with team members and on their own.

They must be self-motivated and passionate about the care sector, customers, and carers.

Salary: £24,000 – £25,000 per annum (depending on experience).


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