Customer Service Representative
15 hours ago
Job Overview
We are seeking a skilled Customer Service Representative to join our team at Virgin Atlantic. As a Claims Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.
Key Responsibilities
- Investigate and respond to customer complaints in a fair and efficient manner.
- Assess the value of customer complaints and make appropriate offers of compensation.
- Handle specialist correspondence, including EC Care, Personal Injury, and Baggage claims.
- Look to resolve issues at source to prevent repeat complaints.
About You
We are looking for a candidate with excellent communication skills, a drive to resolve complaints, and a passion for delivering exceptional customer service. If you have experience in complaint handling and/or airline knowledge, that would be a bonus.
What We Offer
We offer a competitive salary, full-time hours, and a 12-month fixed-term contract. You will have the opportunity to work in a dynamic team and develop your skills in a fast-paced environment.
How to Apply
If you are a motivated and customer-focused individual, please submit your application. We look forward to hearing from you.
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