Phone Banking Advisor
3 weeks ago
At Metro Bank, we believe that our employees are the key to delivering exceptional customer service. As a Customer Service Representative, you will play a vital role in representing our brand and culture.
Key Responsibilities:
- Interact with customers in a friendly and professional manner, addressing their queries and concerns.
- Resolve customer issues efficiently, using problem-solving skills and expertise.
- Process customer requests, such as balance enquiries, payment transfers, and account updates.
- Collaborate with colleagues to achieve team goals and maintain high levels of customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A strong understanding of banking products and services.
- Proficiency in computer applications, including Microsoft Office.
- A commitment to delivering exceptional customer service.
What We Offer:
- A competitive salary: £22,000 - £24,000 per annum, depending on experience.
- An attractive benefits package, including pension scheme, health insurance, and colleague discounts.
- Opportunities for career advancement and professional growth.
Training and Development:
Metro Bank invests in its employees' growth and development, offering comprehensive training and coaching to enhance your skills and knowledge.
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