Customer Service Representative
2 weeks ago
Overview:
Metro Bank, a leading retail bank in the UK, seeks a skilled Customer Service Representative to join its team. This part-time role involves providing exceptional support to customers over the phone.
Key Responsibilities:
- Deliver excellent customer service by responding promptly to inquiries and resolving issues efficiently.
- Represent Metro Bank's brand and culture by embodying the company's values and standards.
- Handle customer queries related to account management, transactions, and banking services.
- Update records and systems accurately to ensure seamless customer experience.
- Maintain confidentiality and adhere to data protection policies.
Requirements:
- Prior experience in customer-facing roles, preferably in finance or banking.
- Excellent communication and interpersonal skills.
- Able to work effectively under pressure and meet deadlines.
- Proficient in computer applications, including Microsoft Office.
- Good understanding of risk management principles and their application in a customer-facing role.
What We Offer:
- A competitive salary: £24,500 per annum, with opportunities for annual bonuses and career progression.
- An attractive benefits package, including pension scheme, health insurance, and colleague discounts.
- Flexible working arrangements, with options for remote work and hybrid schedules.
Training and Development:
Metro Bank invests in its employees' growth and development. As a Customer Service Representative, you will receive comprehensive training and coaching to enhance your skills and knowledge.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. If you share our values and passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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