German Speaking Customer Service Representative
15 hours ago
About the Role
The LEGO Group is seeking a skilled German speaking Customer Service Advisor to join their team in Slough. As a member of our Consumer and Shopper Engagement Team, you will be responsible for handling customer inquiries and providing support in both German and English.
Main Responsibilities- Respond to customers in German and English, both spoken and written.
- Connect with customers in a fun and engaging way to build strong relationships.
- Assess and solve brick-based problems quickly and confidently using CRM tools.
- Cover a variety of shifts, including weekends, to ensure best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritize and multitask to meet customer expectations.
What We Offer
We offer a range of benefits, including a starting salary of £28,000 per annum, plus a performance-based bonus of up to 10%. You will also receive full in-person training and a 4-week induction, followed by 2 weeks of on-the-job support. Our hybrid work policy allows for an average of 3 days per week in the office, with the option to work from home.
Why Join Us
At the LEGO Group, we strive to create a diverse and inclusive culture of play, where everyone feels safe and valued. We are committed to equal employment opportunity and equal pay. If you are passionate about delivering exceptional customer service and have a passion for the LEGO brand, we encourage you to apply. The successful candidate will be required to take part in Child Safeguarding Background Screening, as a condition of the offer.
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