LEGO Customer Service Representative

4 days ago

Slough, Slough, United Kingdom The LEGO Group Full time

We are looking for an energised and empathetic LEGO Customer Service Representative who speaks both English and Latvian fluently to join our growing team of advisors in Slough.

About the Role

Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries.

The ideal candidate will have excellent communication skills, be able to multitask and prioritise effectively, and have a passion for providing exceptional customer service.

This is a fixed-term role until the end of January 2025, with a starting salary of £28,000 per annum plus awesome benefits including a performance-based/discretionary bonus of up to 10%.

Main Responsibilities
  • Respond to customers in Latvian and English (both spoken and written).
  • Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
  • Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
  • Cover a variety of shifts and weekends to ensure we offer best-in-class service.
  • Represent the LEGO brand through our unique tone of voice.
  • Prioritise and multitask to meet our customers' expectations.
What's in it for you?

We offer a range of benefits, including:

  • Family Care Leave – We offer enhanced paid leave options for those important times.
  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
  • Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office.

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