LEGO Customer Service Agent

2 weeks ago


Slough, Slough, United Kingdom The LEGO Group Full time
Key Responsibilities

We are looking for a highly skilled and multilingual individual to join our team as a Customer Service Agent.

Key Responsibilities:

  • Provide exceptional customer service to LEGO fans in French and English.
  • Assess and resolve customer inquiries related to LEGO products in a timely and professional manner.
  • Utilize CRM tools to efficiently manage customer interactions and provide accurate solutions.
  • Work collaboratively with colleagues to ensure seamless customer support and achieve team goals.
  • Represent the LEGO brand by embodying our unique tone of voice and values.

About the Role

As a Customer Service Agent, you will be responsible for providing top-notch customer support to LEGO enthusiasts worldwide. This role offers a unique opportunity to work with a dynamic and passionate team, leverage your language skills, and make a meaningful impact on our customers' experiences.

What We Offer

  • Competitive salary and performance-based bonus.
  • Enhanced family care leave options and comprehensive insurance package.
  • Access to the Headspace App and various wellbeing initiatives.
  • Generous colleague discount on LEGO products.
  • Opportunities for growth and professional development within the LEGO Group.

Work-Life Balance

We understand the importance of work-life balance and offer a flexible schedule with a minimum of 2 days in the office and 3 days from home per week. This role is an exciting opportunity to join a dynamic team and contribute to the success of the LEGO Group.



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