LEGO Customer Service Agent
2 weeks ago
We are looking for a highly skilled and multilingual individual to join our team as a Customer Service Agent.
Key Responsibilities:
- Provide exceptional customer service to LEGO fans in French and English.
- Assess and resolve customer inquiries related to LEGO products in a timely and professional manner.
- Utilize CRM tools to efficiently manage customer interactions and provide accurate solutions.
- Work collaboratively with colleagues to ensure seamless customer support and achieve team goals.
- Represent the LEGO brand by embodying our unique tone of voice and values.
About the Role
As a Customer Service Agent, you will be responsible for providing top-notch customer support to LEGO enthusiasts worldwide. This role offers a unique opportunity to work with a dynamic and passionate team, leverage your language skills, and make a meaningful impact on our customers' experiences.
What We Offer
- Competitive salary and performance-based bonus.
- Enhanced family care leave options and comprehensive insurance package.
- Access to the Headspace App and various wellbeing initiatives.
- Generous colleague discount on LEGO products.
- Opportunities for growth and professional development within the LEGO Group.
Work-Life Balance
We understand the importance of work-life balance and offer a flexible schedule with a minimum of 2 days in the office and 3 days from home per week. This role is an exciting opportunity to join a dynamic team and contribute to the success of the LEGO Group.
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