Customer Service Representative

4 weeks ago


Slough, Slough, United Kingdom The LEGO Group Full time
About the Role

We're seeking a skilled Customer Service Advisor to join our growing team in Slough. As a key member of our Consumer and Shopper Engagement Team, you'll be responsible for handling customer inquiries in French and English, providing solutions to brick-based problems, and building strong relationships with our customers.

As a representative of The LEGO Group, you'll embody our People Promise by embracing the diverse life situations of your colleagues and delivering exceptional customer service. This role is perfect for those who enjoy working in a fast-paced environment, are fluent in French and English, and possess excellent communication skills.

Main Responsibilities
  • Respond to customers in French and English, providing solutions to their queries and concerns.
  • Connect with customers in a fun and engaging way, building stronger relationships and increasing customer satisfaction.
  • Assess and resolve brick-based problems quickly and confidently, using the latest CRM tools.
  • Cover a variety of shifts and weekends to ensure we provide best-in-class service to our customers.
  • Represent The LEGO Group's unique tone of voice and values in all customer interactions.
  • Prioritise and multitask to meet customer expectations, providing exceptional service in a dynamic environment.

We offer a competitive salary, benefits, and a bonus scheme to reward your hard work and dedication. If you're passionate about delivering exceptional customer service and are fluent in French and English, we'd love to hear from you.



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