German Speaking Customer Service Advisor

1 month ago


Slough, Slough, United Kingdom The LEGO Group Full time
About the Role

We're seeking a highly skilled and fluent German-speaking Customer Service Advisor to join our team in Slough. As a key member of our Consumer and Shopper Engagement Team, you'll be responsible for handling customer inquiries in German and English, providing exceptional service, and resolving complex issues.

Main Responsibilities
  • Respond to customer inquiries in German and English, both spoken and written.
  • Build strong relationships with customers through engaging and empathetic communication.
  • Assess and resolve customer issues quickly and efficiently using our CRM tools.
  • Cover a variety of shifts and weekends to ensure excellent customer service.
  • Represent the LEGO brand through our unique tone of voice.
  • Prioritize and multitask to meet customer expectations.
What's in it for you?

We offer a range of benefits, including:

  • Family Care Leave - enhanced paid leave options for important times.
  • Insurances - life and disability insurance for peace of mind.
  • Wellbeing - resources and benefits to nurture physical and mental wellbeing.
  • Colleague Discount - generous discount on LEGO products from day one.
  • Bonus - performance-based bonus scheme.
  • Workplace - hybrid work policy with a minimum of 2 days in the office and 3 days from home per week.

We're committed to equal employment opportunity and equal pay, and we welcome applicants from diverse backgrounds. If you're passionate about delivering exceptional customer service and have a flair for German language, we'd love to hear from you.



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