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Customer Service Representative

2 months ago

Slough, Slough, United Kingdom Tesco Full time

About the role:

We are seeking a customer-focused and dynamic individual to join our team as a Customer Service Representative in Tesco Slough. As a key member of our store team, you will be responsible for providing an exceptional shopping experience for our customers.

Availability Window:

  • Tue: 16:00 - 23:00
  • Sat: 08:00 - 14:00

Our rate of pay starts from £12.02 per hour, increasing to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

We offer a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too.

The table shows the periods of time in the week we'd like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be.

What You Will Do:
  • You will help serve our shoppers better every day by building rapport with customers and providing great natural service.
  • You'll meet great people, learn new things, and be part of a specialist, diverse team where everyone is welcome.
  • You will work across the store in our service, picking, and replenishment areas where required.
  • You will put into practice the training you have received so that we all work safely, effectively, and serve our customers brilliantly.
  • You will make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • You will take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • You will be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste, and shrink and deliver profit.
  • You will handle products with care to maintain quality and ensure they reach customers in the best condition.
  • You will embody our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store.
Requirements:
  • You will have a passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • You'll be able to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • You will take the initiative and make decisions that are right for our customers.
  • You will work well within a team and communicate openly with others.
  • You will build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • You will be at work on time, well presented, and ready to be a brand ambassador.
Benefits:
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay-day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.