Customer Retention Specialist
5 days ago
About the Role:
As a Sales and Retention Manager at Toyota, you will play a crucial role in developing and executing strategies to increase customer lifetime value and drive consistency in approach and performance for retention.
Key Responsibilities:
- Develop and execute renewal strategies to retain customers
- Manage the tracking of retention activity within the centre
- Build relationships with centre staff to ensure they are set up for success to deliver retention activity
- Provide coaching and support to help centre staff achieve their goals
Requirements:
- Proven experience in sales and customer retention
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to work independently and as part of a team
- Full clean UK driving licence
About Toyota:
Toyota is a leading manufacturer of automobiles and a pioneer in the automotive industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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