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Customer Retention Specialist

2 months ago

Leeds, Leeds, United Kingdom Toyota Full time

About the Role:

As a Sales and Retention Manager at Toyota, you will play a crucial role in developing and executing strategies to increase customer lifetime value and drive consistency in approach and performance for retention.

Key Responsibilities:

  • Develop and execute renewal strategies to improve customer retention rates
  • Manage the tracking of retention activity within the centre
  • Build relationships with centre staff to ensure they are set up for success to deliver retention activity
  • Provide coaching and support to help centre staff achieve their goals
  • Work closely with the Finance Renewal Manager to ensure centre-level accountability for retention

Requirements:

  • Proven experience in sales and customer retention
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management skills
  • Ability to work independently and as part of a team
  • Full clean UK driving licence

About Toyota:

Toyota is a leading automotive manufacturer with a strong presence in the UK market. We are committed to delivering exceptional customer service and driving business growth through innovative strategies and technologies.