Customer Service Specialist
4 days ago
We are seeking a motivated and enthusiastic individual to join our customer service team at Victorian Plumbing. As a key member of our team, you will play a pivotal role in ensuring every customer interaction is positive and memorable.
Key Responsibilities:
- Build rapport and engage with customers via phone, email, and live chat.
- Champion customer satisfaction by exceeding expectations and resolving enquiries effectively.
- Stay current with our products, services, and policies to provide expert advice.
- Collaborate with the team to identify and share best practices.
- Work collaboratively to achieve key performance indicators (KPIs) and service level agreements (SLAs).
- Demonstrate exceptional communication and interpersonal skills with a focus on active listening and empathy.
- Maintain accurate records within our systems.
Requirements:
- Experience in a contact centre or customer service environment.
- Computer literate with a knack for multitasking and navigating various systems.
- Genuine passion for helping others and a desire to create positive customer experiences.
Benefits:
- Competitive salary: £24,770 per annum.
- Varying shift rotation including 4 weeks of shifts per month.
- Comprehensive benefits package including free onsite gym facilities, healthcare cash plans, and an employee assistance programme.
- Midweek day off when working weekends.
- Fun and rewarding perks such as free tea and coffee, subsidised fresh food options, and high street discounts.
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