Customer Service Specialist

4 days ago


Skelmersdale, Lancashire, United Kingdom Victorian Plumbing Full time
Customer Service Representative Opportunity

We are seeking a motivated and enthusiastic individual to join our customer service team at Victorian Plumbing. As a key member of our team, you will play a pivotal role in ensuring every customer interaction is positive and memorable.

Key Responsibilities:

  • Build rapport and engage with customers via phone, email, and live chat.
  • Champion customer satisfaction by exceeding expectations and resolving enquiries effectively.
  • Stay current with our products, services, and policies to provide expert advice.
  • Collaborate with the team to identify and share best practices.
  • Work collaboratively to achieve key performance indicators (KPIs) and service level agreements (SLAs).
  • Demonstrate exceptional communication and interpersonal skills with a focus on active listening and empathy.
  • Maintain accurate records within our systems.

Requirements:

  • Experience in a contact centre or customer service environment.
  • Computer literate with a knack for multitasking and navigating various systems.
  • Genuine passion for helping others and a desire to create positive customer experiences.

Benefits:

  • Competitive salary: £24,770 per annum.
  • Varying shift rotation including 4 weeks of shifts per month.
  • Comprehensive benefits package including free onsite gym facilities, healthcare cash plans, and an employee assistance programme.
  • Midweek day off when working weekends.
  • Fun and rewarding perks such as free tea and coffee, subsidised fresh food options, and high street discounts.


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