Representations Officer
1 day ago
We are seeking a highly skilled and experienced Representations Officer to join our team at CRA GROUP LIMITED. As a member of our Parking Appeals and Representations team, you will play a critical role in delivering a timely and effective service for our Parking and Network Management team and the wider council.
The successful candidate will be responsible for investigating and responding to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of Penalty Charge Notices (PCNs) issued to motorists. This will involve working with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
Key Responsibilities- Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals
- Work with contractors and officers to deliver excellent customer service
- Use computer systems and databases to analyze data and inform decisions
- Make balanced judgments in each case, whether it is a PCN, parking permit, or parking control suspension
- Experience of analyzing data to carry out investigations and inform decisions using computer systems and databases
- Proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service
- Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeals made against the PCN (issued within London)
- Full understanding of TMA 2004 & RTA 1991
- Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation
The successful candidate will work 36 hours per week, with working hours of 08:45am to 17:00pm. The role will involve working in a fast-paced environment, with a focus on delivering excellent customer service and making balanced judgments in each case.
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Representations Officer
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:The Representations Officer will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a...
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Representations Officer
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:The Representations Officer will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a...
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Representations Officer
2 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryThe Representations Officer will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a...
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Representations Officer
2 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryThe Representations Officer will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a...
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Representations Officer
2 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:The Representations Officer will be a key member of the Parking Appeals team at CRA GROUP LIMITED, responsible for delivering a timely and effective service to the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard, using their experience, knowledge, and...
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Representations Officer
2 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:The Representations Officer will be a key member of the Parking Appeals team at CRA GROUP LIMITED, responsible for delivering a timely and effective service to the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard, using their experience, knowledge, and...
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