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Representations Officer

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

The Representations Officer will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.

Key Responsibilities:

  • Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCNs issued to motorists.
  • Formally report to the Appeals and Representations Manager.
  • Collaborate with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
  • Utilize computer systems and databases to analyze data and inform decisions.

Essential Qualifications and Experience:

  • Education to include Maths and English at GCSE level or equivalent.
  • Proven experience of parking enforcement and appeals legislation.
  • 6 months (or more) experience in dealing with Formal Representations and/or informal appeals made against the PCN (issued within London).

Working Hours and Environment:

The Representations Officer will work 36 hours per week, with a standard working day from 08:45am to 17:00pm.