Representation Specialist
2 weeks ago
We are seeking a skilled Representations Officer to join our team at Novax Recruitment Ltd.
The successful candidate will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.
Key Responsibilities:
- Investigate and respond to parking-related correspondence
- Ensure parking enquiries are dealt with in line with statutory process and timescales
- Attend external Adjudication Hearings and give evidence
- Prepare and determine plans for complex cases
- Answer phone calls and resolve resident and visitor requests
Requirements:
- 6 months experience in dealing with formal representations and/or informal appeals
- Full understanding of TMA 2004 & RTA 1991
- Knowledge of back office process for enforcement of parking and traffic penalties
- Proven experience in working in a customer service or administrative environment
Working with us:
You will be working in a dynamic and fast-paced environment, with a focus on delivering excellent customer service.
We offer a competitive salary and a range of benefits.
If you are a motivated and organized individual with a passion for customer service, we would love to hear from you.
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