Representation Specialist

2 weeks ago


London, Greater London, United Kingdom Novax Recruitment Ltd Full time
{"title":"Representations Officer","description":"Job Summary

We are seeking a skilled Representations Officer to join our team at Novax Recruitment Ltd.

The successful candidate will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.

Key Responsibilities:

  • Investigate and respond to parking-related correspondence
  • Ensure parking enquiries are dealt with in line with statutory process and timescales
  • Attend external Adjudication Hearings and give evidence
  • Prepare and determine plans for complex cases
  • Answer phone calls and resolve resident and visitor requests

Requirements:

  • 6 months experience in dealing with formal representations and/or informal appeals
  • Full understanding of TMA 2004 & RTA 1991
  • Knowledge of back office process for enforcement of parking and traffic penalties
  • Proven experience in working in a customer service or administrative environment

Working with us:

You will be working in a dynamic and fast-paced environment, with a focus on delivering excellent customer service.

We offer a competitive salary and a range of benefits.

If you are a motivated and organized individual with a passion for customer service, we would love to hear from you.

"}
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