Representations Officer

2 days ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

The Representations Officer will be a key member of the Parking Appeals team at CRA GROUP LIMITED, responsible for delivering a timely and effective service to the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard, using their experience, knowledge, and aptitude to weigh up the evidence in each case and make balanced judgements.

Key Responsibilities:

  • To investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of Penalty Charge Notices (PCNs) issued to motorists.
  • To formally report to the Appeals and Representations Manager.
  • To work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
  • To have a full understanding of the Traffic Management Act 2004 and the Road Traffic Act 1991.

Essential Qualifications and Experience:

  • Education to include Maths and English at GCSE level or equivalent.
  • Proven experience of parking enforcement and appeals legislation.
  • At least 6 months of experience in dealing with formal representations and/or informal appeals made against PCNs issued within London.

Working Hours and Environment:

  • Working hours: 08:45am – 17:00pm.
  • Working hours per week: 36.00 hours.


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