Representations Officer

2 months ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

The Representations Officer will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.

Key Responsibilities
  • To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.
  • To formally report to the Appeals and Representations Manager.
  • To work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
Requirements
  • Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases.
  • Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
  • Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.
Essential Qualifications
  • Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.
Working Hours and Conditions
  • Working hours: 08:45am – 17:00pm
  • Working hours per week: 36.00


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