IT Desktop and Network Support Specialist

1 month ago


Lancaster, Lancashire, United Kingdom Brilliant Computers Full time
Job Description

At Brilliant Computers, we are seeking a highly skilled IT Desktop and Network Support Dispatch Bristol to join our team. The ideal candidate will have excellent technical skills and a strong ability to troubleshoot and resolve complex technical issues.

Key Responsibilities
  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows 10, 11, and mac.
  • Windows 10 and Microsoft Office 2010 or higher, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of the Mac operating system, to support Apple pc users.
  • Install, upgrade, support, and troubleshoot for printers, and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Requirements
  • Excellent written and oral communication skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
  • Bilingual (English & Local B2).
Preferred Qualifications
  • Experience of ticketing tools (ServiceNow / Remedy etc.)

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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