IT Support Specialist
1 day ago
At Brilliant Computers, we are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have 1-3 years of experience in Windows Desktop Support and be able to provide first/second level contact and problem resolution for customer issues.
Key Responsibilities- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows 10, 11, and Mac.
- Support and troubleshoot for printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Minimum of 18 months years of IT experience.
- Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Experience of ticketing tools (ServiceNow / Remedy etc.)
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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