IT Support Specialist

5 days ago


Lancaster, Lancashire, United Kingdom In Technology Group Full time
Technical Support Role

We are seeking a skilled Technical Support Specialist to join our team at In Technology Group Ltd. As a key member of our Managed IT Services team, you will be responsible for providing high-quality technical support to our clients.

Key Responsibilities:
  • Provide technical support on a range of IT hardware, software, and network-related issues.
  • Log tickets, handle client calls, and diagnose/deliver solutions to basic-level issues.
  • Assist in the installation, procurement, and maintenance of IT hardware and software.
  • Receive, package, and post clients' hardware.
  • Admin support with various ongoing projects.
  • Keep client records up to date.
  • Liaise with 3rd-party IT suppliers.
Requirements:
  • Knowledge of Windows operating systems, Microsoft Office, and Active Directory.
  • Experience of providing 1st-line technical support (desirable but not essential).
  • Understanding of cloud services such as Office 365 and Azure.
  • Experience of creating and maintaining client records.
  • Passionate about IT and customer service, with a strategic mindset and a drive for performance.
  • Excellent communication skills and confidence in interacting with customers.

We are looking for a talented individual who is passionate about IT and customer service. If you have a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity.


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