IT Support Specialist

2 months ago


Lancaster, Lancashire, United Kingdom Brilliant Computers Full time
Job Description

At Brilliant Computers, we are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have 1-3 years of experience in Windows Desktop Support and be able to provide first/second level contact and problem resolution for customer issues.

Key Responsibilities
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows 10, 11, and Mac.
  • Support and troubleshoot for printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Requirements
  • Minimum of 18 months years of IT experience.
  • Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Preferred Qualifications
  • Experience of ticketing tools (ServiceNow / Remedy etc.)

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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