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IT Support Specialist

1 month ago

Lancaster, Lancashire, United Kingdom Brilliant Computers Full time
Job Description

Brilliant Computers is seeking a skilled IT Support Specialist to join our team. The ideal candidate will have 1-3 years of experience in Windows Desktop support and be proficient in troubleshooting and resolving issues with desktop applications, printers, and computer hardware.

Key Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues
  • Work with Third Party Vendors to remediate complex AV issues as needed
  • Provide timely communication on issue status and resolution
  • Maintain ticket updates for all reported incidents

Requirements:

  • Minimum of 18 months years of IT experience
  • Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive team environment