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IT Support Specialist

2 months ago

Lancaster, Lancashire, United Kingdom Adecco Full time
Job Title: IT Support Specialist

Adecco Recruitment is seeking a skilled IT Support Specialist to join our client's team in Lancaster. As a key member of the IT department, you will provide technical support to end-users, troubleshoot system and network issues, and participate in the management of the company's infrastructure.

Key Responsibilities:
  • Provide first-line technical support to end-users, addressing hardware and software issues through the in-house ServiceDesk application.
  • Maintain and update IT documentation, including inventory of hardware and software assets.
  • Perform regular backups and ensure data integrity.
  • Assist in monitoring and troubleshooting system and network issues.
  • Participate in the management of the company's infrastructure, including servers, networks, printers, and endpoints.
  • Install, configure, and maintain software applications used by the company.
  • Provide support and training for software applications to ensure effective utilization.
  • Assist in the evaluation and implementation of new software solutions.
Requirements:
  • 3 years of experience in IT support and administration.
  • Any relevant IT Certification (IT Administration, App Development, Security) would be a benefit.
  • Familiarity with Microsoft Office 365 administration.
  • Some knowledge of ERP systems (e.g., SAP, BAAN SyteLine, Cloudsuite) would be advantageous.
  • Knowledge of network infrastructure and protocols.
  • Experience with virtualization technologies (Hyper-V preferred).
  • Basic knowledge of scripting languages (PowerShell preferred).
  • Some experience with the Microsoft Power Platform tools (e.g., PowerApps, Power Automate).
  • Awareness/knowledge of cybersecurity principles and best practices.
  • Understanding of ITIL practices and principles.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and part of a team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.