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IT Support Specialist

2 months ago

Lancaster, Lancashire, United Kingdom Hays Specialist Recruitment Limited Full time

Prestigious Opportunity for IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our IT infrastructure.

  • Technical Support: Provide first-line technical support to clients, addressing hardware and software issues through our in-house ServiceDesk application.
  • IT Documentation: Maintain and update IT documentation, including inventory of hardware and software assets.
  • Data Integrity: Perform regular backups and ensure data integrity.
  • System Monitoring: Assist in monitoring and troubleshooting system and network issues.
  • Software Administration: Install, configure, and maintain software applications used by the company.
  • Cybersecurity: Stay informed about emerging cybersecurity threats and recommend protective measures.
  • Office 365 Administration
  • ERP Systems Administration: Assist in the administration and maintenance of the company's ERP systems (SyteLine and Cloudsuite).

Requirements

  • IT Experience: Previous experience in IT support and administration.
  • Microsoft Office 365 Administration: Familiarity with Microsoft Office 365 administration.
  • ERP Systems Knowledge: Some knowledge of ERP systems (e.g., SAP, BAAN SyteLine, Cloudsuite) would be advantageous but not essential.
  • Network Infrastructure: Knowledge of network infrastructure and protocols.
  • Virtualisation Technologies: Familiar with virtualisation technologies (Hyper-V preferred).
  • ITIL Practices: Understanding of ITIL practices and principles.
  • Troubleshooting Skills: Strong troubleshooting and problem-solving skills.

What We Offer

In return for your expertise, you will be rewarded with professional development, training, and a flexible hybrid working environment.