IT Support Specialist

1 month ago


Lancaster, Lancashire, United Kingdom Nextech Group Ltd Full time
IT Support Technician

Are you an experienced IT professional looking to take your career to the next level? We are seeking a skilled IT Support Technician to join our dynamic team at Nextech Group Ltd.

Key Responsibilities:
  • Provide exceptional support to colleagues through our IT Service Desk, utilizing your extensive experience with IT Service Desk tools.
  • Utilize your deep knowledge of IT/Cyber security practices to identify and address security threats and breaches effectively.
  • Partner with 3rd party suppliers to resolve issues efficiently and ensure seamless operations.
  • Apply your proven experience in IT resource planning to optimize our IT infrastructure.
  • Identify, assess, control, and mitigate operational risks with a strategic approach.
Technical Skills:
  • Proficient in managing Microsoft Active Directory, Share Point, Exchange Server, and Office 365 (including Microsoft Teams).
  • Experienced in MS Windows 10 desktop and application support.
  • Exceptional diagnostic, problem-solving, and troubleshooting skills.
  • Skilled in the support and configuration of tablets, laptops, desktops, and mobile devices.
  • Competent in using Remote Control Software/VPN and basic network troubleshooting.
Customer Focus:
  • Demonstrate a strong customer-centric approach in all activities.
  • Exhibit a proactive Can-do attitude in service provision.
  • Commit to delivering value for money.
Team Dynamics:
  • Take ownership of team priorities and actions.
  • Collaborate with colleagues to develop innovative solutions.
  • Consider broader organisational needs in your work.
Relationship Building:
  • Respect and value others perspectives.
  • Foster positive relationships and help resolve conflicts.
Communication:
  • Communicate clearly and confidently in writing and speaking.
  • Be open to others views and actively listen.
Adaptability:
  • Flexibly adapt to changing circumstances.
  • Generate and implement innovative ideas.
  • Show resilience in seeing tasks through to completion.
What We Offer:
  • Annual Leave: 25 days per year plus bank holidays, increasing up to 30 days with five years of service.
  • Time Off: Company sick pay scheme and family-friendly policies with company pay schemes.

We offer a comprehensive benefits package, including flexible hybrid working, a comprehensive induction program, and ongoing personal development opportunities. If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply today.



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