IT Support Specialist
1 month ago
Are you an experienced IT professional looking to take your career to the next level? We are seeking a skilled IT Support Technician to join our dynamic team at Nextech Group Ltd.
Key Responsibilities:- Provide exceptional support to colleagues through our IT Service Desk, utilizing your extensive experience with IT Service Desk tools.
- Utilize your deep knowledge of IT/Cyber security practices to identify and address security threats and breaches effectively.
- Partner with 3rd party suppliers to resolve issues efficiently and ensure seamless operations.
- Apply your proven experience in IT resource planning to optimize our IT infrastructure.
- Identify, assess, control, and mitigate operational risks with a strategic approach.
- Proficient in managing Microsoft Active Directory, Share Point, Exchange Server, and Office 365 (including Microsoft Teams).
- Experienced in MS Windows 10 desktop and application support.
- Exceptional diagnostic, problem-solving, and troubleshooting skills.
- Skilled in the support and configuration of tablets, laptops, desktops, and mobile devices.
- Competent in using Remote Control Software/VPN and basic network troubleshooting.
- Demonstrate a strong customer-centric approach in all activities.
- Exhibit a proactive Can-do attitude in service provision.
- Commit to delivering value for money.
- Take ownership of team priorities and actions.
- Collaborate with colleagues to develop innovative solutions.
- Consider broader organisational needs in your work.
- Respect and value others perspectives.
- Foster positive relationships and help resolve conflicts.
- Communicate clearly and confidently in writing and speaking.
- Be open to others views and actively listen.
- Flexibly adapt to changing circumstances.
- Generate and implement innovative ideas.
- Show resilience in seeing tasks through to completion.
- Annual Leave: 25 days per year plus bank holidays, increasing up to 30 days with five years of service.
- Time Off: Company sick pay scheme and family-friendly policies with company pay schemes.
We offer a comprehensive benefits package, including flexible hybrid working, a comprehensive induction program, and ongoing personal development opportunities. If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply today.
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