Customer Success Architect

4 days ago


London, Greater London, United Kingdom Salesforce, Inc. Full time
Salesforce, Inc. is a leader in customer relationship management technology. We are seeking an experienced Customer Success Architect to lead our Solutions Engineering (SE) team in the UK & Ireland. This role involves managing and closing strategic deals, embodying our core values, and partnering with Sales leadership to communicate and deliver our transformational value proposition.

Main Responsibilities:
  • Partner with Sales leadership to communicate and deliver our transformational value proposition.
  • Alignment with Product management to represent the UK&I for product-related improvements.
  • Drive a mindset shift beyond technical discussions to focus on transformation, innovation, and long-term impact.
  • Lead and manage a diverse Solutions Engineering team, ensuring a balance of skills and perspectives to meet customer needs effectively.
  • Collaborate with Sales to create and execute growth plans that align with our strategic vision.
  • Support the growth of our business through creative and innovative methods, showcasing the breadth and depth of our product capability and acting as an evangelist for value creations.
  • Attract, develop, and retain top-tier talent, creating a culture of performance, innovation, and career growth.
  • Represent us at the highest levels, engaging with customers and stakeholders through thought leadership and strategic discussions.
Salary:

A competitive salary range of $140,000 - $200,000 per annum, depending on experience.



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