Customer Experience Solutions Architect

4 weeks ago


London, Greater London, United Kingdom GRIDSERVE Full time
Job Title: Customer Experience Solutions Architect

We are seeking a highly skilled Customer Experience Solutions Architect to join our team at GRIDSERVE. As a key member of our digital transformation team, you will be responsible for designing and implementing custom customer experience solutions that meet the evolving needs of our customers.

**About the Company:**
GRIDSERVE is a leading energy company that is dedicated to making a positive impact on the environment. We are committed to reducing our carbon footprint and promoting sustainable energy solutions. Our team of experts works tirelessly to deliver innovative solutions that meet the needs of our customers.

**Job Description:**
The role of a Customer Experience Solutions Architect at GRIDSERVE is to design and implement custom customer experience solutions that meet business requirements. You will work closely with our cross-functional teams to identify business needs, design solutions, and implement them using a variety of tools and technologies. Your expertise in customer experience design, user experience (UX) principles, and service design will be crucial in driving business success.

**Key Responsibilities:**
  • Design and implement custom customer experience solutions that meet business requirements
  • Work closely with cross-functional teams to identify business needs and implement solutions
  • Maintain and improve existing customer experience systems and processes
  • Collaborate with stakeholders to ensure successful project delivery
**Requirements:**
  • 5+ years of experience in delivering customer experience solutions
  • Deep knowledge of customer experience design principles and UX methodologies
  • Experience working in global delivery environments and remote teams
  • Excellent communication and collaboration skills
**Salary:** £80,000 - £100,000 per annum, depending on experience.



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