Customer Experience Architect

3 days ago


London, Greater London, United Kingdom Zeotap GmbH Full time

Succeed as a Customer Experience Architect at Zeotap GmbH, where you will design and implement innovative solutions to enhance customer experiences with our cutting-edge data platform.

About the Company

Founded in 2014, Zeotap's mission is to make customer data easy, secure, and impactful. Our team empowers the world's most innovative brands to deliver more engaging customer experiences from smart and efficient use of customer data via an AI-native platform that respects consumer privacy.

You will work closely with our Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.

Responsibilities
  1. Ensure accurate configuration and integration of Zeotap CDP on customers' test and production environments
  2. Analyse customers' needs and suggest upgrades or additional features to meet their requirements
  3. Drive clarity on immediate use-cases and programme manage the execution
  4. Partner with customers and internal stakeholders to drive consensus on mutual success
  5. Educate customers on the best practices and effective use of the Zeotap platform
  6. Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
  7. Act positively and respond promptly to the customer's requests/tickets
  8. Establish Best Practices and repeatable playbooks for CDP integration and implementation
  9. Analyse customer support requirements and identify areas for automation and efficiency gains
  10. Review and ensure accuracy of technical documentation
  11. Adhere to Zeotap's company, privacy and information security policies and procedures
  12. Provide product teams with customer feedback to help identify potential new features or enhancements

Join us and discover a collaborative and fun work environment, offering exposure & access to industry experts & teammates that live our values, and work with driven entrepreneurs & a network of global senior investors across Telco, Data, Advertising & Technology.



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