Experience Architect, Customer Experience Pioneer

7 days ago


London, Greater London, United Kingdom Insider Full time

About Insider

We are a B2B SaaS company driving growth for our clients worldwide. As the #1 AI-native platform for Customer Experience and Marketing, we empower marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.

Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've achieved unicorn status following our Series D round, backed by top-notch investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to Fortune 500 companies.

About the Role

We seek an experienced Experience Architect to join our team. The ideal candidate will have a proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.

The key responsibilities include:

  • Utilizing customer business information, industry knowledge, needs, competitive landscape, and key priorities to support digital transformation.
  • Running data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
  • Troubleshooting technical issues reported by customers during implementation and ongoing campaign deployment.

Requirements

To be successful in this role, you'll need:

  • A Bachelor's Degree in Computer Science or related field.
  • Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.

What We Offer

As an Experience Architect at Insider, you can expect:

  • An estimated salary of $140,000 - $170,000 annually, based on location and experience.
  • A chance to work in an international, diverse, and inclusive environment.
  • Access to a limitless network across the globe.
  • A chance to become a Shareowner through our Shareowner System.
  • Opportunities to gain hard and soft skills through training sessions and workshops.
  • Access to 16,000+ online courses on LinkedIn Learning.

About Us

We're a socially progressive technology community committed to scaling our impact into communities across 27+ countries. We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.



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