Global Customer Experience Architect

3 weeks ago


London, Greater London, United Kingdom IAG Loyalty Full time
Account Solutions Architect, Commercial

We're on a truly exciting journey of growth and transformation – we're going places.

As a key member of our team, you will oversee the quality of products delivered on the platform. We help 40 million members see the world through rewarding experiences. They could be jetting off on the trip of a lifetime, exploring local restaurants, or saving on their weekly shop.

About IAG LoyaltyWe bring together a powerful combination of data, expertise and innovation to turn everyday spend into our global currency Avios. Our teams are passionate about creating the world's most rewarding experiences for our customers.

Salary: Estimated £80,000 - £100,000 per annum based on experience and location. Benefits:

  1. Anonymous Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one.
  2. Annual Bonus (dependant on company and individual performance).
  3. Company pension of 9% (6% contribution from IAGL, 3% employee contribution).
  4. 25 days annual leave, + 2 days charity leave and a day off on your birthday.
Job Description

We're seeking a highly skilled Account Solutions Architect, Commercial to join our team in London. The successful candidate will have strong Software Engineering and Architecture background, familiarity with the AWS Well Architected framework and proficiency at generating high-quality technical and non-technical documentation.

This is an excellent opportunity for someone who is passionate about delivering innovative solutions that meet business needs and drive customer satisfaction. If you have prior experience working in an agile, product-focused organization, this could be the ideal role for you.



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